Shipping Policy
Last updated: 1/20/2026
At LUHXE, we aim to provide reliable and timely delivery for every order. Please review our shipping policy carefully before placing an order.
Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on weekends or public holidays.
- During high-volume periods (sales, promotions), processing times may be slightly extended.
Shipping Timeframes
Shipping times vary based on destination and carrier availability:
- Standard Shipping: 5–8 business days
Shipping Costs
- Shipping fees (if applicable) are calculated and displayed at checkout.
- Promotional offers such as Free Shipping may apply for limited periods.
Shipping charges are non-refundable.
Order Tracking
- Once your order ships, you will receive a shipping confirmation email with a tracking link.
- Tracking updates may take 24–48 hours to appear after shipment.
Incorrect Address
Please ensure your shipping address is accurate at checkout.
LUHXE is not responsible for:
- Orders shipped to an incorrect or incomplete address provided by the customer
- Packages returned due to address errors
Additional shipping fees may apply to reship an order.
Lost or Delayed Packages
- LUHXE is not responsible for delays caused by carriers, customs, weather, or other factors beyond our control.
- If a package is marked as delivered but not received, please contact the carrier first.
If you need assistance, contact us at help@goluhxe.com within 24 hours of the delivery notification.
Damaged Items
If your order arrives damaged:
- Contact us within 24 hours of delivery
- Include clear photos of the damaged item and packaging
Claims submitted after 24 hours may not be accepted.
International Shipping
- International orders may be subject to customs fees, duties, or taxes.
- These charges are the responsibility of the customer.
- Delivery times may vary due to customs processing.
Refunds & Shipping
Please note:
- Shipping fees are non-refundable
- Refunds follow our 1-Day Refund Policy
- Exchanges are not available
For refund eligibility, refer to our Refund Policy.
Contact Us
If you have questions regarding shipping:
Email: help@goluhxe.com
Conatct: +1 480 9184 795