Refund Policy

Last updated: 1/20/2026

At LUHXE, we stand behind the quality of our products. Please read our refund policy carefully before placing an order.

1-Day Refund Policy (No Exchanges)

We offer a 1-day refund window from the date your order is delivered.

If 1 day (24 hours) has passed since delivery, we cannot offer a refund.

⚠️ Exchanges are not available under any circumstances.

Eligibility for a Refund

To be eligible for a refund:

The request must be made within 24 hours of delivery
The item must be unused, unworn, and in original condition
The item must be returned in original packaging
Proof of purchase is required

Items that do not meet these conditions will not be refunded.

Non-Refundable Items

Refunds will not be issued for:

Requests made after 24 hours of delivery
Items that have been used, damaged, or altered
Items returned without original packaging
Shipping fees (if applicable)
Clearance or final-sale items (if marked)

How to Request a Refund

To request a refund, contact us within 24 hours of delivery at:

Email: help@goluhxe.com

Include:

Order number
Reason for refund
Clear photos of the product (if requested)

Requests sent after the 24-hour window will be automatically declined.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method.
LUHXE is not responsible for lost return shipments.

Refund Processing

Once your return is received and inspected:

Approved refunds will be processed to the original payment method
Refund processing time may take 5–10 business days
You will be notified via email once the refund is issued

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos.
We will review and resolve the issue accordingly.

Policy Enforcement

This policy is strictly enforced.
By completing a purchase on goluhxe.com, you agree to this Refund Policy.

Contact Us

If you have any questions regarding this policy:

Email: help@goluhxe.com
Contact: +1 480 9184 795